Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible, items must be unused, undamaged, and in their original packaging.

  • Certain products such as personal care items, opened cosmetics, or hygiene-related products cannot be returned due to safety reasons.

2. Return Process

  1. Contact our customer service team at [your@email.com] with your order number and reason for return.

  2. Once your return request is approved, we will provide you with a return address and instructions.

  3. Please pack your item securely and send it back using a trackable shipping method.

  4. You are responsible for return shipping costs unless the product arrived damaged or incorrect.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos as proof. We will review your claim and offer a replacement or full refund at no extra cost.

4. Refunds

  • Once your return is received and inspected, we will notify you of the refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees (if any) are non-refundable, except in cases of damaged or incorrect items.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue continues, contact us and we’ll assist you promptly.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order for the desired product.

7. Contact Us

For any questions or concerns about returns or refunds, please contact our support team:
Email: monocacyopus@gmail.com
Phone: 126-727-19977
Address: 4163 Appian Way West, Apt F, Columbus, OH 19601, United States