Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders, including shipping methods, timelines, and related terms.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is shipped, you will receive a confirmation email containing your tracking number and shipping details.

2. Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout:

  • Domestic Shipping (Within the U.S.): Estimated delivery within 5–10 business days.

  • International Shipping: Estimated delivery within 10–20 business days, depending on customs clearance and courier availability.

Please note that unexpected delays may occur due to weather conditions, customs inspections, or courier service disruptions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order weight, and preferred shipping method. From time to time, we may offer free shipping promotions — these will be clearly mentioned on our website.

4. Tracking Your Order

Once your package is dispatched, you will receive an email with a tracking link so you can follow your order’s progress in real time. Please allow up to 48 hours for tracking updates to appear after shipment.

5. Customs, Duties, and Taxes

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer. We are not liable for delays caused by customs procedures or additional charges once the package reaches your country.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us at the email below. We will work with the courier to locate and resolve the issue. If a package is lost in transit, a replacement or refund may be issued after proper verification.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping information is correct at checkout. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses. Additional shipping fees may apply for reshipment.

8. Contact Us

If you have any questions about your order or shipping details, please contact our support team:

Email: monocacyopus@gmail.com
Phone: 126-727-19977
Address: 4163 Appian Way West, Apt F, Columbus, OH 19601, United States